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Module 06 · Integrations

Intercom

Coming soon

Let the Product owner read customer conversations, contacts, and help articles from Intercom to turn feedback into backlog work. Coming soon.

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Intercom is where many teams talk to their customers. Once you connect it, the Product owner can read what customers actually said, group it into themes, and bring it to the backlog in their own words.

Which assistants use it#

AssistantStatus
Product ownerComing soon

What assistants can do#

Intercom connects through Intercom's own hosted server.

AbilityHow it runs
Search customer conversationsReads on its own
Read contacts, companies, and help articlesReads on its own
Write a help article or an internal noteNever run from chat

Setup (when it opens)#

  1. In the Intercom Developer Hub, open your app, then Configure and Authentication, and copy its access token.
  2. Open Integrations in StellarFirm and pick Intercom.
  3. Paste the token, switch on the live option, and press Connect.
  4. If your workspace is hosted in Europe, use the European server address from Intercom's developer docs. Workspaces hosted in Australia are not supported yet.

Permissions#

  • The assistant reads with the scopes you gave the app. Reading conversations, contacts, and companies is enough.
  • Nothing here waits for an Approve because nothing is changed from chat.
  • Summaries leave out customers' names and emails.

Prompts to try#

PromptFeedback themes
Product owner, read last month's customer conversations about onboarding, group the feedback into themes, and rank them by how often they come up.
PromptEvidence for an issue
Product owner, find customer conversations that mention exporting to CSV and add a short summary of what they asked for to a draft issue. Wait for my Approve before you file it.