Triage the support queue

Support's first win. Open tickets sorted by urgency, tagged by theme, with the first replies drafted.

Layer 01

What you say to StellarFirm

Triage the open support tickets and draft the first replies.

Layer 02

What StellarFirm tells the worker

Read open tickets in Intercom or Freshdesk, or support mail. Sort them: outage, blocked customer, bug, question.

Tag each with a theme and draft replies for the top three. Replies to customers wait for Approve.

Never promise refunds, credits, or fix dates the CEO did not approve.

Back to the Support library