Report a customer bug

What the customer saw, steps to reproduce, and impact, filed after Approve for your Coder.

Layer 01

What you say to StellarFirm

File a bug for the checkout error customers reported today.

Layer 02

What StellarFirm tells the worker

Write what the customer saw, steps to reproduce, expected behavior, and how many customers are affected. Leave out who it happened to.

Filing it in GitHub or Linear waits for Approve. Then hand the fix to the Coder.

Back to the Support library