# Freshservice

> Let the Coder read your IT tickets, assets, and onboarding and offboarding requests in Freshservice to triage the IT queue. Read only. Coming soon.

Status: Coming soon

Freshservice is an IT service desk: staff raise tickets, and IT tracks laptops, licences, and new joiners in one place. Once you connect it, the Coder can read the open tickets, the assets, and the onboarding and offboarding requests, sort the queue by impact and urgency, and point out tickets a known fix already answers.

> [!SOON]
> The Freshservice integration is Coming soon. This page describes how it will work. The integrations open at launch are GitHub, GitLab, and Bitbucket.

## Which assistants use it

| Assistant | Status |
| --- | --- |
| [Coder](/docs/personas/coder) | Available |

It suits a Coder with the IT administrator role.

## What assistants can do

Freshservice connects through Freshservice's own server, at your service desk's address.

| Ability | How it runs |
| --- | --- |
| Read tickets and requesters | Reads on its own |
| Read assets and onboarding and offboarding requests | Reads on its own |
| Read solution articles | Reads on its own |
| Create or change a ticket, an asset, or an article | Never run from chat |

## Setup (when it opens)

1. In Freshservice, click your profile picture, open **Profile settings**, and copy your key.
2. Open [Integrations](https://stellarfirm.ai/app/integrations) in StellarFirm and pick Freshservice.
3. Paste the key and your service desk address ending in `/mcp`, such as `https://yourcompany.freshservice.com/mcp`.
4. Switch on the live option and press Connect.

## Permissions

- The key belongs to your Freshservice agent profile, so the assistant sees the tickets and assets that agent can see.
- Nothing here waits for an Approve because nothing here changes data. The Coder drafts replies in StellarFirm, and you send them from Freshservice.
- Reset your key in Freshservice whenever you want to cut access.

## Good to know

- Use your `freshservice.com` address. A custom domain does not work for this connection.
- Each Freshservice plan caps how many of these calls run in a minute and in a year.

## Prompts to try

```prompt title="Triage the IT queue"
Coder, triage the open IT tickets in Freshservice by impact and urgency and tell me which ones a known fix already answers. Do not change any ticket.
```

```prompt title="Joiners and leavers"
Coder, list this month's onboarding and offboarding requests in Freshservice and what is still open on each. Read only.
```

---

Source: https://stellarfirm.ai/docs/integrations/freshservice